Extension User Features
Attendant Console (Web Based)
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- Answer Calls
- Hold
- Transfer
- View Extension Presence
- View Company Contacts
- Visually Park and Retrieve Calls
- View Call Queues and Agent Availability
BLF / Busy Lamp Field
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- On Device
- Mobile App Phone (Android and iOS)
- Web App (Chrome)
- Web Portal
- Attendant Console
Built in Chat
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- Customer Portal
- Web Phone
Call Blocking (Inbound and Outbound)
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- Anonymous Call Rejection
- Selective Call Rejection
- Whitelist
- Blacklist
Call Forwarding
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- Always
- Busy
- No Answer
- Not Reachable
- Find Me Follow Me
Call Logging with Disposition
Call Monitoring
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- Barge
- Listen
- Whisper
Call Notify
Call Parking
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- Dynamic Park
- Static Park
- Single Button Park and Retrieve with Light Indicator
Call Pickup
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- Any User
- Department
- Entire PBX
- Own Call on Another Device
Call Recording
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- Always
- Manually
- Via Device
- Via Portal
Call Return
Call Transfer
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- Attended Transfer
- Blind Transfer
- Intercom Transfer
- Transfer to Voicemail
Call Waiting
Caller ID Management (Inbound and Outbound)
Caller ID with Name
CDRs / Call Detail Records
Device Auto Provisioning
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- Multiple Vendor Support
- Bulk Import
- Remote Device Reboot
- Custom Over-Rides
Distinctive Ring
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- By User
- By Department
- By Dialed Number
- Other Custom
Do Not Disturb (Server Side)
Extension Dialing
Intercom / Paging
MWI / Message Waiting Indicator
Music-On-Hold
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- System Default Music-on-Hold
- Personalized Music-on-Hold
- Randomized
- Custom per Call Queue
Presence
Privacy Features
Simultaneous Ring
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- 1 or more SIP Devices
- 1 or more Offnet Phone Numbers (ie Cell Phone)
- Answer Confirmation Option
- Call Screening Option
- Ring Delay on Entries Option
SIP-Tapi Support
Three-Way Calling
Video Support
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- H264
Voicemail
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- Copy to other Extensions
- Email Notification
- Email Notification with Message Attachment
- Operator Breakout
- View on Web Portal, Mobile App, Web App
- Transcription (powered by VoiceBase)
Web User Portal
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- Access Levels
- Office Manager
- Standard User
- Call Center Agent
- Call Center Supervisor
- Contact Widget
- User List with Presence
- Click to Call
- Chat
- Full Self-Service Feature Management
- Inbound Call Handling Rules
- Screen Pops
- Answer and Reject Calls
- Hold
- Transfer
- Start and Stop Recording
- Access Levels
PBX System Features
ACD / Advanced Call Distribution
Auto Attendants
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- Intro Greetings
- Menu Greetings
- Visual Designer
- Record Greeting from Phone
- Change Greeting with Star Code
- Advanced Options
Call Center Suite
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- Agent Support
- Supervisor Support
- Statistics and Reporting
- Custom Portals
Call Intercept
Call Monitoring
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- Barge
- Listen
- Whisper
Call Parking
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- Dynamic Park
- Static Park
- Single Button Park and Retrieve with Light Indicator
Call Queues
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- Multiple Routing Options
- Queue based Cal Recording
- Play Message to Agent
- Agent Management
- Skill Based Routing
Caller ID Manipulation
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- Inbound
- Outbound
- From Auto Attendant
- From other Users
- Per User
Configurable Feature Codes
CRM Integrations
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- TenFold
- Mondago Go Communicator
- HTTP/HTTPS URL Post
Device Inventory Management
Department Management
Dial by Name Directories
DID / Phone Number Management
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- Day / Night Mode
- Static Routes
- Time of Days Routes
- Star Code Managed Routes
Distinctive Ring
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- By User
- By Department
- By Dialed Number
- Other Custom
Extension Dialing
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- 2 Digit*
- 3 Digit
- 4 Digit
- Almost Any Combination
Fraud Detection
Group Instant Messaging
Hot Desking
Hoteling
Hunt Groups / Ring Groups
Shared Call Appearance
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- Key System Emulation