Hosted PBX Features

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  • Hosted PBX Features

Extension User Features

Attendant Console (Web Based)
    • Answer Calls
    • Hold
    • Transfer
    • View Extension Presence
    • View Company Contacts
    • Visually Park and Retrieve Calls
    • View Call Queues and Agent Availability
BLF / Busy Lamp Field
    • On Device
    • Mobile App Phone (Android and iOS)
    • Web App (Chrome)
    • Web Portal
    • Attendant Console
Built in Chat
    • Customer Portal
    • Web Phone
Call Blocking (Inbound and Outbound)
    • Anonymous Call Rejection
    • Selective Call Rejection
    • Whitelist
    • Blacklist
Call Forwarding
    • Always
    • Busy
    • No Answer
    • Not Reachable
    • Find Me Follow Me
Call Logging with Disposition
Call Monitoring
    • Barge
    • Listen
    • Whisper
Call Notify
Call Parking
    • Dynamic Park
    • Static Park
    • Single Button Park and Retrieve with Light Indicator
Call Pickup
    • Any User
    • Department
    • Entire PBX
    • Own Call on Another Device
Call Recording
    • Always
    • Manually
    • Via Device
    • Via Portal
Call Return
Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
Call Waiting
Caller ID Management (Inbound and Outbound)
Caller ID with Name
CDRs / Call Detail Records
Device Auto Provisioning
    • Multiple Vendor Support
    • Bulk Import
    • Remote Device Reboot
    • Custom Over-Rides
Distinctive Ring
    • By User
    • By Department
    • By Dialed Number
    • Other Custom
Do Not Disturb (Server Side)
Extension Dialing
Intercom / Paging
MWI / Message Waiting Indicator
 Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
    • Randomized
    • Custom per Call Queue
Presence
Privacy Features
Simultaneous Ring
    • 1 or more SIP Devices
    • 1 or more Offnet Phone Numbers (ie Cell Phone)
    • Answer Confirmation Option
    • Call Screening Option
    • Ring Delay on Entries Option
SIP-Tapi Support
Three-Way Calling
Video Support
    • H264
 Voicemail
    • Copy to other Extensions
    • Email Notification
    • Email Notification with Message Attachment
    • Operator Breakout
    • View on Web Portal, Mobile App, Web App
    • Transcription (powered by VoiceBase)
Web User Portal
    • Access Levels
      • Office Manager
      • Standard User
      • Call Center Agent
      • Call Center Supervisor
    • Contact Widget
      • User List with Presence
      • Click to Call
      • Chat
    • Full Self-Service Feature Management
    • Inbound Call Handling Rules
    • Screen Pops
      • Answer and Reject Calls
      • Hold
      • Transfer
      • Start and Stop Recording

PBX System Features

ACD / Advanced Call Distribution
Auto Attendants
    • Intro Greetings
    • Menu Greetings
    • Visual Designer
    • Record Greeting from Phone
    • Change Greeting with Star Code
    • Advanced Options
Call Center Suite
    • Agent Support
    • Supervisor Support
    • Statistics and Reporting
    • Custom Portals
Call Intercept
Call Monitoring
    • Barge
    • Listen
    • Whisper
Call Parking
    • Dynamic Park
    • Static Park
    • Single Button Park and Retrieve with Light Indicator
Call Queues
    • Multiple Routing Options
    • Queue based Cal Recording
    • Play Message to Agent
    • Agent Management
    • Skill Based Routing
Caller ID Manipulation
    • Inbound
    • Outbound
    • From Auto Attendant
    • From other Users
    • Per User
Configurable Feature Codes
CRM Integrations
    • TenFold
    • Mondago Go Communicator
    • HTTP/HTTPS URL Post
Device Inventory Management
Department Management
Dial by Name Directories
DID / Phone Number Management
    • Day / Night Mode
    • Static Routes
    • Time of Days Routes
    • Star Code Managed Routes
Distinctive Ring
    • By User
    • By Department
    • By Dialed Number
    • Other Custom
Extension Dialing
    • 2 Digit*
    • 3 Digit
    • 4 Digit
    • Almost Any Combination
Fraud Detection
Group Instant Messaging
Hot Desking
Hoteling
Hunt Groups / Ring Groups
Shared Call Appearance
    • Key System Emulation
Time Frame Management